FAQs

If you don't see your question listed, don't worry! Reach out to us, and we'll respond within 24 hours.

Creating Your Order

Can you draw any animal?

Yes! We can bring to life any pet you have in mind, from dogs and cats to horses, bunnies, and even exotic animals. Explore our cartoon illustrations to see examples.

Can I include multiple pets in one portrait?

Absolutely! You can feature up to 6 pets on a single canvas. Need more than that? Contact us for personalized assistance.

What if my pet has passed away?

We understand the importance of commemorating beloved pets. Even if you lack clear photos, our skilled artists can work with you to create a heartfelt tribute. Reach out to us at info@qtoonist.com for guidance.

Can you combine photos of the same pet?

Yes, we can merge elements from different photos into a cohesive masterpiece. Just share your vision with us, and we'll bring it to life.

Do you draw people?

Absolutely! Explore our family portraits to see examples of our human characters.

Can I preview my order before purchasing?

While we don't offer previews before purchase, we guarantee satisfaction with free unlimited revisions. We'll work with you until you're thrilled with the result.

Is the artwork hand-drawn or generated by an app?

Rest assured, all our artwork is meticulously hand-drawn by our talented artists. Quality is our priority.

Does the background of my photo matter?

Not at all! We focus solely on your pets, excluding any distracting background elements.

Can you include my pet's favorite toy?

Absolutely! Share details or photos of special toys, and we'll incorporate them into the artwork at no extra cost.

Order Process

Do I get to see the art before it's printed?

Yes! We provide previews and offer free unlimited revisions to ensure your complete satisfaction.

What if I don't have high-quality photos?

Our artists excel at working with various photo qualities, ensuring stunning results every time.

How do I choose the background?

Once your artwork is ready for approval, you can select from our diverse range of backgrounds. Custom options are also available.

When do I add my pet's name?

You can include your pet's name during the ordering process or the art approval stage.

Shipping

How much is shipping?

We offer free shipping worldwide, ensuring prompt delivery from our local print facilities.

How do I track my package?

You'll receive an email with a tracking number once your order ships.

Can I change my shipping address?

Returns

What is your return/refund policy?

Refer to our refund policy for details. Your satisfaction is our priority, and we'll make things right if you're not completely happy with your order.

Other Queries

What's the best way to contact you?

Reach out to us at info@qtoonist.com or via our contact page. If you prefer a phone call, email us your number and preferred time.

Do you offer commercial work?

Yes, we provide commercial services for logos and publications. Contact us for custom projects.

Do you have an affiliate program?

Yes, join our referral program to earn rewards for sharing our products.

Do you offer gift wrapping or personal notes?

At this time, we don't offer gift wrapping or personal notes, but rest assured, our packaging is discreet.

Can I use my artwork on other products?

If you've ordered from us in the past 24 months, you can use your artwork on additional products. Explore our exclusive discounts for returning customers.

What if I haven't received my preview?

Previews typically take 2-3 days, but during busy periods, it may take up to 7 days. Check your spam folder, and if you still haven't received it, contact us at info@qtoonist.com.